Contact Script Unlock

    Get help with prescription savings, pharmacy partnerships, or platform questions. We respond to every message within one business day.

    Patient support

    Questions about prescriptions, pharmacy prices, or how Script Unlock works.

    support@scriptunlock.com

    Response: Within one business day

    Pharmacy partnerships

    Independent pharmacies joining Script Unlock, revenue questions, or network inquiries.

    partnerships@scriptunlock.com

    Response: Within 2-3 business days

    Compliance & security

    HIPAA, PHI handling, security incident reports, or regulatory questions.

    compliance@scriptunlock.com

    Response: Same-day for urgent

    Before You Reach Out - Popular Questions

    Most support questions are already answered in the help articles below. Check these first - you'll usually get an answer within seconds instead of hours.

    How Script Unlock works (patients)
    Upload prescription, get bids, save money.
    Is Script Unlock legitimate?
    Verification, licensing, and trust indicators.
    Pharmacy FAQ
    How pharmacies bid, get paid, and stay compliant.
    How we verify pharmacies
    Every pharmacy on Script Unlock is state-licensed.
    Cash pay vs insurance
    When paying cash beats using your insurance copay.
    Save without insurance
    7 real ways to reduce prescription costs.
    Pharmacy sign-up ($149/mo)
    Join Script Unlock as a licensed pharmacy.
    Pricing details
    Free for patients, $149/mo for pharmacies.

    Contact FAQ

    How do I contact Script Unlock for help finding lower prescription prices?
    Email support@scriptunlock.com or use the contact form on this page. Script Unlock support responds within one business day for all patient inquiries about medication prices, pharmacy comparison, and platform questions.
    How does a pharmacy join Script Unlock?
    US-licensed pharmacies can sign up at scriptunlock.com/register?role=pharmacy for $149/month per location. For partnership inquiries or high-volume pharmacy networks, email partnerships@scriptunlock.com.
    Where is Script Unlock located?
    Script Unlock is a US-based prescription price comparison platform. We operate remotely and do not offer walk-in customer service. All patient and pharmacy support is handled by email within one business day.
    What is the response time for Script Unlock support?
    Script Unlock responds to all support emails within one business day. Urgent pharmacy operational issues receive same-day response. Partnership inquiries are handled within 2-3 business days.
    Can I speak to someone by phone at Script Unlock?
    Script Unlock operates as an email-first support platform to keep the cost structure lean and pass savings to patients and pharmacies. All support is handled by support@scriptunlock.com. For time-sensitive pharmacy partnership calls, request a call-back time via partnerships@scriptunlock.com.

    About Script Unlock

    Script Unlock is a US-based prescription price comparison platform. Patients upload a prescription; verified independent pharmacies compete on cash price; patients choose the pharmacy with the lowest cost. No coupons, no PBM middlemen, no data sold to third parties.

    All pharmacies on Script Unlock are US state-licensed and verified against federal exclusion lists. Cash prices for the same medication can differ substantially between pharmacies.

    Free for patients. $149/month per location for pharmacies. No hidden fees for either side.

    Prefer a form?

    Send us a message using our contact form. We'll route it to the right team and respond within one business day.

    Email us now

    Or write to support@scriptunlock.com